Delivery and Shipping Policy
1. Order Processing & Dispatch:
- All orders are processed within 48-72 hours of receiving the order.
- Orders are shipped across India using our logistics partners DHL, Blue Dart, Speed Post, and other reliable local couriers.
- While we strive to ship orders during holidays, deliveries on public holidays cannot be guaranteed.
- Express shipping is available at an additional cost.
2. Domestic Shipping:
- No free shipping, unless specified during special promotions.
- Shipping charges are calculated at checkout or communicated before order confirmation.
- Delivery time depends on the geographic location and may take between 3 to 12 working days.
- If customization is required (e.g., prescription lenses, special orders), additional processing time of 15-20 days may be needed.
3. Shipping Requirements:
Customers must provide accurate shipping details, including:
- Full Name
- Complete Address (City, State, Postal Code, Landmark)
- Contact Number (with an alternative number)
4. Delivery Conditions:
- We aim to deliver products as quickly as possible but are not responsible for delays due to natural disasters, accidents, or courier issues.
- If the recipient is unavailable at the time of delivery:
- The courier service will attempt redelivery or
- The customer may need to pick up the parcel from the courier office.
- Deliveries to office addresses may be left at the security desk due to security policies.
