Return and Refund Policy

1. Introduction:

At SpecsRay, we are committed to providing our customers with high-quality eyewear. We understand that sometimes things may not go as planned, and we are here to help in those situations.

2. Return Policy:

• Eligibility for Returns: We accept returns only if a product is found to be faulty due to manufacturing defects.
• Time Frame: Returns must be initiated within 7 days of delivery.
• Condition of Product: The item must be returned in the same condition in which it was received, with all its original packaging, tags, and accessories.
• Process for Return:
  • Contact our customer service team to initiate a return.
  • Provide a detailed description of the fault and include photographic evidence.
  • Follow the instructions provided by our team to send the product back.

3. Refund Policy:

• Upon Fault Confirmation: If the product is confirmed to be faulty due to a manufacturing error, a full refund will be processed.
• Refund Method: Refunds will be credited to the original method of payment.
• Processing Time: Please allow up to [specify number] business days for the refund to be processed after the product is received and inspected.
• No Refund for Non-Faulty Items: Please note that if no fault is found in the product, refunds cannot be provided. This is applicable even if the product is returned within the 7-day period.

4. Non-Returnable Items:

• Customized or personalized spectacles are non-returnable and non-refundable unless there is a manufacturing defect.
• Products damaged through normal wear and tear, misuse, or neglect are not eligible for return or refund.

5. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item (if eligible) and place a new order.

6. Shipping Costs:

The customer is responsible for the shipping costs of returning the product.

In cases of faulty items, SpecsRay will cover the cost of return shipping.

7. Contact Information:

For any queries or assistance with returns and refunds, please contact our customer service team at support@specsray.com.

8. Amendment to Policy:

SpecsRay reserves the right to amend this return and refund policy at any time.